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Málaga Airport lost property

Lost something at AGP? Where the office is, who to email, and what to do if you’ve already flown home.

Losing a phone, passport or bag at an airport is stressful enough without hunting for the right office. At Málaga, it matters where you lost it: the terminal and the aircraft are handled by different people. Get that right and you’ll reach the correct desk first time.

Lost in the terminal → Aena

Items lost anywhere in the airport buildings — security trays, toilets, lounges, baggage hall — go to Aena’s lost property office (objetos perdidos):

  • Where: Terminal 3, first floor, check-in area — behind check-in desks 363–385.
  • Email: objetosperdidosagp@aena.es
  • Phones: +34 952 048 837 / +34 952 048 851

Email is usually the fastest route: describe the item precisely, say where and when you lost it, include your flight number and date, and attach a photocopy of your passport or ID card — Aena requires ID with every claim. The office will search and contact you if the item is found.

Lost on the aircraft → the airline

Anything left on board belongs to the airline or its handling agent, not Aena. At AGP the main handlers include Aviapartner, Menzies, Groundforce and Iberia — but don’t guess: contact your airline’s baggage or customer service first and they’ll route you correctly.

Make your claim count

  • Be specific: “black iPhone 14 in a blue case, left in the security tray at ~09:40” beats “phone”.
  • Include the flight: flight number, date and roughly where you were in the terminal.
  • Attach ID: a passport or ID photocopy is required with the claim.
  • Act fast: unclaimed items aren’t kept forever — report it the moment you notice.

FAQs

Where is the lost property office at Málaga Airport?
Aena’s lost property office (“objetos perdidos”) is in Terminal 3, on the first floor in the check-in area — behind check-in desks 363–385. Phones: +34 952 048 837 / +34 952 048 851. Email: objetosperdidosagp@aena.es.
I lost something on the plane — who do I contact?
The airline, not the airport. Items left on board are handled by the airline or its ground handler (e.g. Aviapartner, Menzies, Groundforce or Iberia at AGP). Contact your airline’s baggage service first; only items lost in the terminal go to Aena’s office.
How do I report a lost item at AGP?
Email objetosperdidosagp@aena.es with a description of the item, where and when you lost it, your flight details, and a photocopy of your passport or ID — Aena asks for ID with every claim. The office will search and contact you if the item turns up.
I’ve already left Spain — can I still get my item back?
Yes, but you’ll need to arrange it. Once the office confirms they have your item, you can authorise someone to collect it for you, or arrange a courier to pick it up and ship it — several Málaga-based courier services handle exactly this for a fee.
How long does the airport keep lost items?
Airports don’t keep items indefinitely — unclaimed property is eventually disposed of under Spanish regulations. Report your loss as soon as you notice it; the sooner the office has your description, the better your chances.

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